Last Updated: October 16, 2026
Purchase Information
These Terms and Conditions apply to purchases made through dwhse.com.
Brand / Trademark: dwhse™
Legal Company Name: Zhengzhou Jinyu Hongtai Media Technology Co., Ltd.
Owner:Yang Yong
Business Address:
Room 107, 17th Floor, Building 12, No. 166 University South Road, Erqi District, Zhengzhou City, Henan Province
Customer Support Email: service@dwhse.com
Customer Service Phone: +86 17676985641
Website: dwhse.com
dwhse™ is owned and operated by Zhengzhou Jinyu Hongtai Media Technology Co., Ltd.
1. Scope of the Agreement
These purchase terms work together with the product description shown when you order, the checkout summary, and our published policies.
Read the relevant information before submitting payment. Mandatory consumer protections prevail over any conflicting provision.
2. Eligibility and Customer Information
By ordering, you confirm that you have legal capacity to make the purchase, are authorized to use the selected payment method, and have supplied accurate information.
Provide the details reasonably required to process and deliver the order. Inform us promptly if an important detail needs correction.
3. Product Descriptions and Compatibility
Product pages describe the relevant toilet brush set, available options, materials, dimensions where supplied, and included components.
Review this information against your bathroom layout and intended cleaning needs. Check the stated dimensions, brush-head design, holder placement, and any mounting requirements before ordering.
Minor display differences can occur, but products must still conform to their description and applicable requirements.
4. Stock and Quantity Limits
Products are subject to availability. Adding an item to a cart does not reserve it.
We may apply reasonable quantity limits or discontinue items for future sales. If stock becomes unavailable after payment, we will explain the available options and refund canceled items.
We will not substitute a materially different product without your agreement.
5. Prices, Currency, and Promotions
Unless expressly stated otherwise at checkout, transactions are in United States Dollars (USD).
The order summary identifies the amount payable, including disclosed shipping charges, applicable taxes, and valid discounts.
Promotions apply according to their stated conditions. Banks and payment providers determine any separate conversion or international transaction fees.
Price changes for future orders do not automatically alter an accepted purchase.
6. Submitting an Order
Before placing an order, check the product, option, quantity, delivery address, payment method, currency, and total.
An acknowledgment email records receipt of your order request. Payment, stock, delivery eligibility, or fraud checks may still be required.
Order acceptance is subject to applicable contract law and the communications provided for your purchase.
7. Orders We Cannot Fulfill
An order may be declined or canceled where reasonably necessary and legally permitted, including payment failure, unavailable stock, an unsupported destination, suspected fraud, or an obvious material error.
We will explain the issue where appropriate. If payment has been collected for a purchase we cancel, it will be refunded.
We will not silently increase a paid order total to correct a pricing error.
8. Payment Authorization and Security
Use only a payment method you are entitled to use. The order can proceed only after successful authorization or confirmation.
Payments are handled through checkout providers. We do not ask customers to email complete card details, security codes, banking passwords, or authentication codes.
Read Payment and Security for further information.
9. Order Changes and Cancellations
Request changes or cancellation promptly by emailing service@dwhse.com with your order number.
Availability depends on fulfillment status. Once preparation, packing, or dispatch has progressed, we may be unable to stop or amend the order.
Where cancellation is unavailable, eligible products may be returned after delivery. Any statutory cancellation or withdrawal entitlement remains separate.
10. Preparation and Fulfillment Locations
Standard preparation takes 2–5 business days after payment confirmation, or up to 6 business days during peak periods.
Orders may be dispatched from our own or partner facilities according to stock and destination. The dispatch location may differ from our registered business address.
We do not promise local dispatch in the customer’s country unless expressly confirmed.
11. Shipping Charges and Delivery Estimates
Standard shipping costs USD $6.99 per order to supported destinations. Any expressly advertised shipping promotion is reflected at checkout.
Estimated transit after dispatch is:
- United States: 8–14 business days
- Canada, United Kingdom, and Australia: 10–16 business days
- Other supported international destinations: 14–21 business days
Preparation time is additional to these transit estimates.
If a stated dispatch period cannot be met, we will provide an update and applicable options to agree to the delay or cancel unshipped goods.
12. Tracking, Split Shipments, and Customs
Tracking details are sent after dispatch when available. Initial carrier activity may take 1–3 business days to appear.
Separate parcels may have different tracking references and arrival dates.
Destination-country duties, import taxes, or brokerage charges may be payable by the recipient unless collected at checkout. These charges are determined by the relevant authorities or providers.
13. Delays, Loss, and Delivery Disputes
Contact us if a parcel appears lost, significantly delayed, or marked delivered but cannot be found.
We will review the shipment and work with the delivery provider. A carrier handover or delivered scan does not automatically end our review.
Confirmed loss or failed delivery will be addressed through an appropriate replacement, refund, or other lawful resolution.
14. Incomplete Addresses and Returned Parcels
If a delivery fails because of address errors, refusal, collection problems, or customs issues, contact us for assistance.
Available remedies and any proposed reshipment cost depend on the circumstances. We will explain costs before requesting your agreement.
We do not impose an automatic forfeiture of the entire purchase price for every failed delivery.
15. Voluntary Returns
Our voluntary return period is 30 calendar days after delivery.
Preference-based returns must meet the conditions in our Return and Refund Policy, including unused condition, original packaging, supplied components, and proof of purchase.
Used toilet brush sets are not eligible for a voluntary change-of-mind return. Rights relating to faulty, incorrect, unsafe, or misdescribed products remain unaffected.
16. Return Instructions and Costs
Contact customer support before sending an item back. The authorized return destination may differ from our business address.
Customers pay return shipping for eligible preference-based returns.
For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed products, we provide an appropriate solution at no additional cost, including related return shipping where required.
17. Refunds and Exchanges
We inspect authorized returns and issue approved refunds within 10 business days after receiving the returned item, unless a shorter statutory deadline applies.
Refunds are made to the original payment method. Provider posting times may be additional.
The amount refunded follows our Return and Refund Policy and applicable law. Where direct exchange is unavailable, an eligible return and a separate purchase may be arranged.
18. Faults and Mandatory Remedies
Inspect delivered items and report problems as soon as reasonably possible.
We may request relevant order details and photographs to understand the issue. A standard return-condition requirement does not automatically defeat a valid defect claim.
Any applicable statutory rights to repair, replacement, price reduction, refund, or other remedies remain available. Eligible EU withdrawal rights also remain unaffected.
19. Product Use and Care
Use products for their stated household purpose and follow the supplied instructions.
Do not apply excessive force or use a visibly damaged tool. Observe warnings on any cleaning chemicals used in the area and keep bathroom tools away from children.
Damage caused by misuse may fall outside a voluntary return arrangement, but we will assess each issue fairly and respect applicable consumer rights.
20. Intellectual Property and Reviews
Protected branding, photographs, descriptions, and design materials belong to us or the appropriate rights holders.
Do not reproduce protected content commercially without permission or use it to impersonate the business.
Reviews and other submissions must be lawful, based on your experience, and supplied with the necessary rights. We may moderate unlawful, irrelevant, or misleading content.
21. Privacy and Independent Providers
Personal information is handled under our Privacy Policy.
Providers may support payments, hosting, fulfillment, delivery, communications, and other store functions. Their own terms may apply when you interact directly with them.
Our use of a provider does not remove responsibilities we retain as the seller.
22. Website Disruption and Liability
Maintenance, outages, security events, and circumstances outside reasonable control can interrupt website features or order handling.
We will take reasonable steps to address affected transactions and communicate material delays.
Any limitation of liability applies only where legally permitted. These terms do not exclude mandatory warranties, consumer guarantees, or liability that cannot lawfully be limited.
23. Applicable Law and Disputes
These terms are governed by the laws of the People’s Republic of China, subject to mandatory consumer protections and jurisdictional rights that apply in the customer’s location.
Contact us if you want a transaction concern investigated. This does not restrict access to courts, regulators, or other remedies available under applicable law.
24. Policy Updates and General Provisions
Updates apply as permitted by law and do not retrospectively remove rights attached to completed purchases.
If a provision is unenforceable, the remaining terms continue where legally possible. Failure to enforce a provision immediately does not automatically waive it.
These terms should be read with:
- Payment and Security
- Privacy Policy
- Return and Refund Policy
- Shipping Policy
- Terms of Service
- Terms of Use
For purchase-related questions, contact service@dwhse.com or +86 17676985641.