Last Updated: October 16, 2026
Who Is Responsible for Your Information?
dwhse.com is operated by Zhengzhou Jinyu Hongtai Media Technology Co., Ltd. under the dwhse™ brand.
This policy describes how we handle personal information in connection with browsing our store, placing orders, contacting customer care, and using related website features.
Owner: Yang Yong
Business Address: Room 107, 17th Floor, Building 12, No. 166 University South Road, Erqi District, Zhengzhou City, Henan Province
Privacy Contact: service@dwhse.com
Phone: +86 17676985641
Website: dwhse.com
Information You Give Us
We receive information when you purchase a product, submit a form, create an account where available, subscribe to updates, or communicate with us.
Depending on the interaction, this can include:
- Your name, email address, and telephone number
- Delivery and billing addresses
- Ordered items, payment status, and transaction references
- Account details and communication preferences
- Messages, photographs, or other information supplied for support
Payment providers collect the information needed to process your payment. We do not directly retain complete card numbers or card security codes after processing.
Please avoid including unnecessary sensitive information in support messages.
Information Associated With Website Use
Our website and its service providers may receive technical and usage information, including:
- IP address and approximate location derived from it
- Browser, operating system, and device characteristics
- Referring pages and pages visited
- Shopping-cart and checkout interactions
- Cookie identifiers and similar technical records
The information collected depends on the features used, applicable consent settings, and services active on the website.
Why We Process Information
We use personal information to:
Complete purchases: Receive orders, confirm payments, arrange fulfillment, deliver products, and manage returns or refunds.
Provide assistance: Answer questions, investigate delivery problems, and review product concerns.
Operate the store: Maintain accounts where available, preserve cart functionality, troubleshoot errors, and improve usability.
Protect transactions: Investigate suspected fraud, unauthorized access, abuse, or other security concerns.
Communicate appropriately: Send order and service messages, and provide promotional communications when you have subscribed or another lawful basis applies.
Meet business obligations: Maintain records, respond to lawful requests, and satisfy applicable accounting, tax, and legal requirements.
Where applicable law requires a legal basis, processing may rely on performance of a contract, legal obligations, legitimate interests, or consent, as appropriate.
Who May Receive Information
We share information reasonably necessary for services provided by parties such as:
- Ecommerce and hosting providers
- Payment processors
- Warehouses and fulfillment partners
- Delivery carriers
- Customer-support and communications providers
- Security and fraud-prevention services
- Analytics or advertising providers, where used and permitted
We may also disclose information when legally required, to protect lawful rights, or in connection with a legitimate business transfer subject to applicable safeguards.
We do not sell personal information for monetary payment. Where advertising-related disclosures are treated as a “sale” or “sharing” under applicable law, available consent and opt-out rights apply.
Cookies and Similar Technologies
Cookies and related tools can support different functions:
Essential functions: Cart contents, checkout, authentication, security, and user preferences.
Measurement: Understanding website use and identifying technical or usability problems.
Marketing: Measuring promotional activity or supporting relevant advertising, where these tools are used and permitted.
You can manage cookies through your browser and any privacy controls offered on the website. Where consent is required for nonessential technologies, you may withdraw that consent through the available controls.
Blocking essential cookies may prevent some shopping features from working.
Marketing Preferences
You can unsubscribe from promotional emails through the unsubscribe link included in those messages or by contacting us.
Unsubscribing does not prevent necessary messages about an existing order, payment, shipment, return, or account-security matter.
Retention
We retain personal information for as long as reasonably necessary for the purposes described here.
Retention depends on the type of record, the transaction involved, support needs, security requirements, and applicable legal obligations. Information may then be deleted, anonymized, or otherwise handled as required.
International Processing
Because we operate an international online store, information may be processed in countries other than the country where you live.
Where applicable law requires safeguards for international transfers, we use the measures required for the relevant processing arrangement.
Information Security
We apply reasonable administrative and technical measures to protect information under our control. Access is limited according to operational needs.
No website, storage system, or transmission method is completely risk-free. If an incident requires notification under applicable law, we will provide the required notifications within the applicable time limits.
Your Choices and Requests
Depending on your location and applicable law, you may be entitled to request:
- Access to personal information
- Correction of inaccurate records
- Deletion of eligible information
- A copy of certain information
- Restriction of, or objection to, certain processing
- Withdrawal of consent
- Opt-out from certain advertising-related processing
- Review or appeal of a decision concerning a privacy request
Contact service@dwhse.com to submit a request. We may need to verify your identity before acting.
Certain information may need to be retained to complete transactions or comply with legal obligations. Where available, you may also raise a concern with the relevant privacy regulator.
We honor legally required browser-based privacy preference signals where applicable.
Children’s Information
Our store is not directed to children under 13, and we do not knowingly collect their personal information.
If you believe a child has supplied information improperly, contact us so we can review the situation and take appropriate action.
External Websites and Policy Changes
External websites and payment services have their own privacy practices. Review their policies when providing information directly to them.
We may update this policy to reflect changes in operations, technology, or legal requirements. The current version and its update date will appear on this page.
For privacy assistance, contact service@dwhse.com.