Last Updated: October 16, 2026
Delivery at a Glance
| Item | Standard arrangement |
|---|---|
| Order preparation | 2–5 business days after payment confirmation |
| Peak-period preparation | Up to 6 business days |
| Standard shipping | USD $6.99 per order to supported destinations |
| Tracking activation | Usually 1–3 business days after shipment information is created |
Preparation time and carrier transit time are separate. Business days exclude weekends and relevant public holidays.
Who Handles Your Order?
dwhse™ is owned and operated by Zhengzhou Jinyu Hongtai Media Technology Co., Ltd.
Owner: Yang Yong
Business Address: Room 107, 17th Floor, Building 12, No. 166 University South Road, Erqi District, Zhengzhou City, Henan Province
Email: service@dwhse.com
Phone: +86 17676985641
Website: dwhse.com
Orders may be fulfilled from our own or partner facilities according to inventory availability and delivery destination. The published business address is not necessarily the shipping warehouse.
We do not represent that every international order ships from a warehouse in the customer’s country.
Before Dispatch
Following payment confirmation, we review the order, prepare the products, pack the shipment, and arrange collection.
Standard processing takes 2–5 business days. During holidays, promotions, or unusually high demand, preparation may extend to 6 business days.
If we cannot dispatch within the stated period, we will notify you, explain the revised estimate, and offer cancellation and a refund for unshipped goods where required. Federal Trade Commission
Shipping Charges
Standard delivery costs USD $6.99 per order to supported destinations.
Any expressly advertised shipping promotion will be reflected in the checkout summary. Review the shipping amount before authorizing payment.
Delivery availability is determined by the supported destinations shown at checkout. We do not promise delivery to an address that checkout does not accept.
Estimated Transit After Dispatch
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 8–14 business days |
| Canada | 10–16 business days |
| United Kingdom | 10–16 business days |
| Australia | 10–16 business days |
| Other supported international destinations | 14–21 business days |
These estimates do not include the preparation period and are not guaranteed arrival dates.
Weather, customs inspections, carrier congestion, public holidays, and remote-area service can affect transit.
Tracking and Separate Parcels
After dispatch, a shipping email provides tracking details when available.
Carrier systems may need 1–3 business days before the first event appears. A short gap in tracking activity does not, by itself, confirm that a parcel is lost.
An order may be divided into separate parcels because of inventory locations or packing requirements. Parcels may have different tracking numbers and delivery dates.
If something is missing, check whether another parcel is still in transit and then contact us if assistance is needed.
Customs and Import Costs
International deliveries may attract import duties, taxes, brokerage charges, or other destination-country fees.
Unless expressly collected at checkout, these charges may be payable by the recipient under local rules. We do not set customs charges or promise that they will be minimal.
Customs processing can also extend delivery time.
Address Corrections and Delivery Problems
Check your delivery address carefully before placing an order.
If a correction is needed, email us promptly. We cannot guarantee changes once preparation, packing, or dispatch has progressed.
If an order is returned because of an incomplete address, failed collection, refusal, or another delivery problem, we will review the circumstances and explain available refund or reshipment options. Any proposed additional cost will be explained before you agree to it.
Delayed or Lost Shipments
Contact service@dwhse.com if tracking stops for an extended period or the parcel appears lost.
Provide your order number, tracking reference, and a description of the problem. We will investigate with the delivery provider and explain the next steps.
If the shipment is confirmed lost or delivery cannot be completed, we will provide an appropriate replacement or refund according to the circumstances and applicable law.
Handing a parcel to a carrier does not automatically end our responsibility to assist you.
Marked Delivered but Not Received
Check your mailbox, parcel locker, reception desk, safe delivery locations, and household members. Contact the carrier if additional delivery details are available.
If the parcel is still missing, contact us. We will review the available evidence rather than automatically rejecting your request because tracking displays “Delivered.”
Damaged Deliveries
Keep the packaging where possible and send clear photographs of the damage.
Confirmed damaged, defective, or incorrect items are handled under our Return and Refund Policy, with an appropriate solution at no additional cost to you.